Office Assistant Certificate of Completion

Overview

Program Description

The Office Assistant performs a wide range of clerical tasks and other staff services to facilitate the operation of the office.  This program prepares the student to be able to create business correspondence, reports, and forms; to follow verbal and written instructions; to work with and to develop decision-making skills.  Office administration techniques and accurate document preparation are emphasized.

Career Opportunities

Graduates may work with state, county, or other municipal agencies as well as private industry.  Typical duties may include formatting documents, composing business correspondence, filing, and performing receptionist functions. See Business » Office Technology and Administration for more career and employment information.

Program Outcomes

At the completion of the Office Assistant Certificate, the successful student will be able to:

  • Apply critical thinking, professional practices, and efficient techniques to complete job tasks
  • Communicate clearly and professionally with clients, supervisor, and coworkers
  • Evaluate a workplace problem and apply appropriate strategies and valid reasoning to process quantitative and symbolic data
  • Identify and adjust to workplace differences in order to operate collaboratively and effectively
  • Recognize ethical dilemmas in the workplace and evaluate the consequences

In addition, students who complete the program will demonstrate the following skills standards:

  • Demonstrate the ability to maintain proficiency with evolving technologies

Program Requirement

An Office Assistant Certificate of Completion will be awarded upon successful completion of all required courses. Courses used to complete the certificates apply directly to the Office Administration AAS degree.

Certificates: A Clerk Receptionist Certificate of Proficiency or an Office Assistant Certificate of Completion will be awarded upon successful completion of all required courses. Courses used to complete the certificates apply directly to the Office Administration AAS degree. 

Special Program Note: Students should take enough keyboarding classes (OFTEC 101, 102, 103 and 104) to achieve a minimum typing speed for their certificate program: Office Assistant Certificate – 40 words per minute.  Students who can keyboard by touch may be eligible to bypass this class and still receive credit through the college’s advanced standing process.  See a faculty advisor to discuss this option.

Additional Program Information 

Gainful Employment Disclosure

Educational Plan

Office Assistant


62-66 credits

Core Requirements – Office Assistant Certificate of Completion

OFTEC101 Keyboarding 1 2 Credits Search Schedule
Learning the alphabetic, numeric, and symbol keys by touch. Basic keyboarding theory. Designed for the novice keyboarder or the typist who needs to break bad keyboarding habits. This course was formerly known as CIS 101. Prerequisite: None.
OFTEC102 Keyboarding 2 2 Credits Search Schedule
A skill building system based on techniques of carefully planned drills and exercises performed on a personal computer that will allow the students to improve keyboarding accuracy and speed. OFTEC 101 or CIS 101 recommended or previous keyboarding experience with the ability to keyboard accurately by touch at least 25 words per minute. This course was formerly known as CIS 102. Prerequisite: None.
OFTEC103 Keyboarding 3 2 Credits Search Schedule
A continuous skill building system based on techniques of carefully planned drills and exercises performed on a personal computer that will allow the students to improve keyboarding accuracy and speed. A keyboarding speed of 30 wpm is recommended. This course was formerly known as CIS 103. Prerequisite: OFTEC 102 (formerly CIS 102).
OFTEC104 Keyboarding 4 2 Credits Search Schedule
A continuous skill building system based on techniques of carefully planned drills and exercises performed on a personal computer that will allow the students to improve keyboarding accuracy and speed. A keyboarding speed of 35 wpm is recommended. This course was formerly known as CIS 104. Prerequisite: OFTEC 103 (formerly CIS 103).
OFTEC105 Filing 2 Credits Search Schedule
An introduction to basic indexing and filing rules as well as practice in the following: alphabetic card filing, alphabetic correspondence filing, and geographic, subject, and numeric filing. This course was formerly known as CIS 105. Prerequisite: None.
OFTEC108 Introduction to Microsoft Office 3 Credits Search Schedule
Introduction of major software application packages as tools in business. The following operating and applications software will be covered: Word, Excel, Access, and PowerPoint. OFTEC 101 (formerly CIS 101) recommended or ability to type by touch at least 20 words a minute. This course was formerly known as CIS 108. Prerequisite: None.
-OR-
OFTEC100 Introduction to Computer Concepts & Applications 5 Credits Search Schedule
Designed for the novice computer user. Students will receive integrated computer instruction on word processing, spreadsheet, database, and presentation graphics software as well as the use of the Internet and web-based tools to achieve basic skills and knowledge in using a computer. This course was formerly known as CIS 100. Prerequisite: Instructor's permission.
OFTEC109 Human Dimensions in the Office: Diversity 3 Credits Search Schedule
Theory behind effective interaction on the job. Includes problem solving, conflict resolution, communication styles and climates, motivation, effective group participation, and adapting to a changing work environment, which includes understanding workforce/workplace diversity. This course was formerly known as CIS 109. Prerequisite: None.
-OR-
PSYC 116 Psychology of Human Relations: Diversity 5 Credits Search Schedule
An introduction to the study of human relations, self-concept and the internal influences on one's thoughts, feelings and behaviors. An examination of the external and sociocultural influences on our personal and professional relationships. Prerequisite: Eligible for ENGL& 101.
Distribution: AA, AAS, AS, DTA, DIVERSITY, SOCIAL SCIENCE, NURSING SOCIAL SCIENCE, AAS-HUMAN RELATIONS, AA-AAS-T-SOCIAL SCIENCE
OFTEC125 Digital Productivity Tools 4 Credits Search Schedule
Introduces web-based tools used for office productivity and workflow management. Includes personal information systems and file sharing. Prerequisite: None.
OFTEC136 Microsoft Word I 5 Credits Search Schedule
Overview of MS Word for Windows software using a personal computer. Basic document creating, editing, and assembly; text formatting, tables, columns, macros, templates, styles, and mail merge. The ability to keyboard by touch 20 words a minute recommended. This course was formerly known as CIS 136. Prerequisite: OFTEC 108 (formerly CIS 108) or OFTEC 100 (formerly CIS 100).
OFTEC141 Excel 5 Credits Search Schedule
An introduction to Excel for worksheet applications. Creating simple worksheets using numbers, dates, text, formulas, desktop features, formatting, charting, printing, and file handling. Techniques include copying, moving, relative, and absolutes cell references, using functions in formulas, file linking, multiple windows, and range naming. More advanced topics such as database and macros will also be introduced. This course was formerly known as CIS 141. Prerequisite: OFTEC 108 (formerly CIS 108) or OFTEC 100 (formerly CIS 100) and MATH 094.
OFTEC150 Formatting I 4 Credits Search Schedule
Basic formatting techniques in keyboarding skill development using a personal computer with word processing software. Provides an introduction to business letters, memorandums, tables, and reports. The ability to type 30 words per minute (wpm) by touch is recommended. This course was formerly known as CIS 150. Prerequisite: OFTEC 108 (formerly CIS 108) or OFTEC 136 (formerly CIS 136).
OFTEC160 Business English 5 Credits Search Schedule
Study of language skills applied to writing and to transcription; punctuation, spelling, number usage, hyphens, word usage, plurals and possessives, capitalization, all parts of speech, word division, proofreading, and editing practice. This course was formerly known as CIS 106. Prerequisite: ENGL 098 or eligible for ENGL& 101.
OFTEC165 Office Procedures 3 Credits Search Schedule
Overview of the role and responsibilities of the office professional. Topics covered include telephone and reception techniques, scheduling, handling mail, office safety, and career development. OFTEC 108 (formerly CIS 108) recommended. This course was formerly known as CIS 171. Prerequisite: None.
OFTEC170 Practical Accounting 5 Credits Search Schedule
Fundamentals of accounting for the office worker who will assist in accounting procedures. Focus on maintaining accounting records for a small, service-type business. Some practice in payroll accounting. This course was formerly known as CIS 107. Prerequisite: None.
OFTEC260 Business Communication 5 Credits Search Schedule
Principles of effective communication in business emphasizing the human relations factor, through correspondence, report writing, and an oral presentation. OFTEC 160 (formerly CIS 106) recommended. This course was formerly known as CIS 210. Prerequisite: Completion of ENGL& 101.
-OR-
ENGL&235 Technical Writing 5 Credits Search Schedule
The study of effective technical and professional communication. Development of skills in proposal writing, technical report writing, business correspondence, oral presentations, online communication, group problem solving, professional portfolio development and basic research techniques. This course was formerly known as TCOM 106, Technical and Professional Communication. Prerequisite: ENGL& 101 (formerly WRIT 101). Word processing skills recommended.
Distribution: AA, AAS, AS, DTA, COMMUNICATION, AAS-SPEAKING-LISTENING, GER-CIS, AA-AAS-T-COMMUNICATION

General Education Requirements

ENGL&101 English Composition I 5 Credits Search Schedule
Develops writing skills by focusing on strategies and techniques writers use to convey ideas, evaluate information, make a point, and participate in multiple discourse communities. Emphasizes both the process and the product of writing. This course was formerly known as WRIT 101, College Writing I. Prerequisite: Appropriate placement test scores OR appropriate completion of ENGL 095, ENGL 095X, or ENGL 098 OR concurrent enrollment in ENGL 110 with instructor's permission.
Distribution: AA, AAS, AS, DTA, COMMUNICATION, GER-CIS, AA-AAS-T-COMMUNICATION, AAS-COMMUNICATION: Reading/Writing, AAS-READING-WRITING
OFTEC260 Business Communication 5 Credits Search Schedule
Principles of effective communication in business emphasizing the human relations factor, through correspondence, report writing, and an oral presentation. OFTEC 160 (formerly CIS 106) recommended. This course was formerly known as CIS 210. Prerequisite: Completion of ENGL& 101.
-OR-
ENGL&235 Technical Writing 5 Credits Search Schedule
The study of effective technical and professional communication. Development of skills in proposal writing, technical report writing, business correspondence, oral presentations, online communication, group problem solving, professional portfolio development and basic research techniques. This course was formerly known as TCOM 106, Technical and Professional Communication. Prerequisite: ENGL& 101 (formerly WRIT 101). Word processing skills recommended.
Distribution: AA, AAS, AS, DTA, COMMUNICATION, AAS-SPEAKING-LISTENING, GER-CIS, AA-AAS-T-COMMUNICATION
BUS 104 Business Math 5 Credits Search Schedule
Emphasis on solving practical problems in business, including percentages, payroll, simple and compound interest, annuities, discounts, markups, using a calculator. Prerequisite: MATH 094 or higher with a grade of "C" or better and eligible for ENGL& 101.
Distribution: AAS, AAS-COMPUTATION
OFTEC109 Human Dimensions in the Office: Diversity 3 Credits Search Schedule
Theory behind effective interaction on the job. Includes problem solving, conflict resolution, communication styles and climates, motivation, effective group participation, and adapting to a changing work environment, which includes understanding workforce/workplace diversity. This course was formerly known as CIS 109. Prerequisite: None.
-OR-
PSYC 116 Psychology of Human Relations: Diversity 5 Credits Search Schedule
An introduction to the study of human relations, self-concept and the internal influences on one's thoughts, feelings and behaviors. An examination of the external and sociocultural influences on our personal and professional relationships. Prerequisite: Eligible for ENGL& 101.
Distribution: AA, AAS, AS, DTA, DIVERSITY, SOCIAL SCIENCE, NURSING SOCIAL SCIENCE, AAS-HUMAN RELATIONS, AA-AAS-T-SOCIAL SCIENCE

Effective Catalog Year 2017-2018, Revised March 21, 2017