Clerk/Receptionist (Customer Service Specialist) Certificate of Proficiency

Overview

Program Description

The Clerk/Receptionist Certificate prepares the student to perform basic tasks in computer applications; in assisting clients/customers with procedures, appointments, or inquiries; and in handling documents.  Full-time students typically complete this program in three quarters, if basic skills and/or pre-college are completed.

Career Opportunities

Graduates may work with state, county, or other municipal agencies as well as private industry. Typical duties may include formatting documents, composing business correspondence, filing, and performing receptionist functions. See Business » Office Technology and Administration for more career and employment information.

Program Outcomes

At the completion of the Office Technology and Administration Program, the successful student will be able to:

  • Apply critical thinking, professional practices, and efficient techniques to complete job tasks
  • Communicate clearly and professionally with clients, supervisor, and coworkers
  • Evaluate a worksplace problem and apply appropriate strategies and valid reasoning to process quantitative and symbolic data
  • Recognize ethical dilemmas in the workplace and evaluate the consequences
  • Identify and adjust to workplace differences in order to operate collaboratively and effectively

Program Requirement

Certificates: A Clerk Receptionist Certificate of Proficiency will be awarded upon successful completion of all required courses.

Special Program Note: Students should take enough keyboarding classes (OFTEC 101, 102, 103 and 104) to achieve a minimum typing speed for this certificate program--30 words per minute.  Students who can keyboard by touch  may be eligible to bypass this class and still receive credit through the college’s advanced standing process.  See a faculty advisor to discuss this option.

Additional Program Information

Educational Plan

Clerk/Receptionist-Customer Service Specialist

Certificate of Proficiency
32-36 credits 

Core Requirements – Clerk/Receptionist Certificate

OFTEC101 Keyboarding 1 2 Credits Search Schedule
Learning the alphabetic, numeric, and symbol keys by touch. Basic keyboarding theory. Designed for the novice keyboarder or the typist who needs to break bad keyboarding habits. This course was formerly known as CIS 101. Prerequisite: None.
OFTEC102 Keyboarding 2 2 Credits Search Schedule
A skill building system based on techniques of carefully planned drills and exercises performed on a personal computer that will allow the students to improve keyboarding accuracy and speed. OFTEC 101 or CIS 101 recommended or previous keyboarding experience with the ability to keyboard accurately by touch at least 25 words per minute. This course was formerly known as CIS 102. Prerequisite: None.
OFTEC103 Keyboarding 3 2 Credits Search Schedule
A continuous skill building system based on techniques of carefully planned drills and exercises performed on a personal computer that will allow the students to improve keyboarding accuracy and speed. A keyboarding speed of 30 wpm is recommended. This course was formerly known as CIS 103. Prerequisite: OFTEC 102 (formerly CIS 102).
OFTEC104 Keyboarding 4 2 Credits Search Schedule
A continuous skill building system based on techniques of carefully planned drills and exercises performed on a personal computer that will allow the students to improve keyboarding accuracy and speed. A keyboarding speed of 35 wpm is recommended. This course was formerly known as CIS 104. Prerequisite: OFTEC 103 (formerly CIS 103).
OFTEC105 Filing 2 Credits Search Schedule
An introduction to basic indexing and filing rules as well as practice in the following: alphabetic card filing, alphabetic correspondence filing, and geographic, subject, and numeric filing. This course was formerly known as CIS 105. Prerequisite: None.
OFTEC108 Introduction to Microsoft Office 3 Credits Search Schedule
Introduction of major software application packages as tools in business. The following operating and applications software will be covered: Word, Excel, Access, and PowerPoint. OFTEC 101 (formerly CIS 101) recommended or ability to type by touch at least 20 words a minute. This course was formerly known as CIS 108. Prerequisite: None.
-OR-
OFTEC100 Introduction to Computer Concepts & Applications 5 Credits Search Schedule
Designed for the novice computer user. Students will receive integrated computer instruction on word processing, spreadsheet, database, and presentation graphics software as well as the use of the Internet and web-based tools to achieve basic skills and knowledge in using a computer. This course was formerly known as CIS 100. Prerequisite: Instructor's permission.
OFTEC109 Human Dimensions in the Office: Diversity 3 Credits Search Schedule
Theory behind effective interaction on the job. Includes problem solving, conflict resolution, communication styles and climates, motivation, effective group participation, and adapting to a changing work environment, which includes understanding workforce/workplace diversity. This course was formerly known as CIS 109. Prerequisite: None.
-OR-
PSYC 116 Psychology of Human Relations: Diversity 5 Credits Search Schedule
An introduction to the study of human relations, self-concept and the internal influences on one's thoughts, feelings and behaviors. An examination of the external and sociocultural influences on our personal and professional relationships. Prerequisite: Eligible for ENGL& 101.
Distribution: AA, AAS, AS, DTA, DIVERSITY, SOCIAL SCIENCE, NURSING SOCIAL SCIENCE, AAS-HUMAN RELATIONS, AA-AAS-T-SOCIAL SCIENCE
OFTEC125 Digital Productivity Tools 4 Credits Search Schedule
Introduces web-based tools used for office productivity and workflow management. Includes personal information systems and file sharing. Prerequisite: None.
OFTEC136 Microsoft Word I 5 Credits Search Schedule
Overview of MS Word for Windows software using a personal computer. Basic document creating, editing, and assembly; text formatting, tables, columns, macros, templates, styles, and mail merge. The ability to keyboard by touch 20 words a minute recommended. This course was formerly known as CIS 136. Prerequisite: OFTEC 108 (formerly CIS 108) or OFTEC 100 (formerly CIS 100).
OFTEC150 Formatting I 4 Credits Search Schedule
Basic formatting techniques in keyboarding skill development using a personal computer with word processing software. Provides an introduction to business letters, memorandums, tables, and reports. The ability to type 30 words per minute (wpm) by touch is recommended. This course was formerly known as CIS 150. Prerequisite: OFTEC 108 (formerly CIS 108) or OFTEC 136 (formerly CIS 136).
OFTEC165 Office Procedures 3 Credits Search Schedule
Overview of the role and responsibilities of the office professional. Topics covered include telephone and reception techniques, scheduling, handling mail, office safety, and career development. OFTEC 108 (formerly CIS 108) recommended. This course was formerly known as CIS 171. Prerequisite: None.

 

Effective Catalog Year 2017-2018, Revised March 21, 2017