Clerk/Receptionist (Customer Service Specialist) Certificate of Proficiency

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Program Description

The Clerk/Receptionist Certificate prepares the student to perform basic tasks in computer applications; in assisting clients/customers with procedures, appointments, or inquiries; and in handling documents.  Full-time students typically complete this program in three quarters, if basic skills and/or pre-college are completed.

Career Opportunities

Graduates may work with state, county, or other municipal agencies as well as private industry. Typical duties may include formatting documents, composing business correspondence, filing, and performing receptionist functions. See Business » Office Technology and Administration for more career and employment information.

Program Outcomes

At the completion of the Office Technology and Administration Program, the successful student will be able to:

  • Apply critical thinking, professional practices, and efficient techniques to complete job tasks
  • Communicate clearly and professionally with clients, supervisor, and coworkers
  • Evaluate a worksplace problem and apply appropriate strategies and valid reasoning to process quantitative and symbolic data
  • Recognize ethical dilemmas in the workplace and evaluate the consequences
  • Identify and adjust to workplace differences in order to operate collaboratively and effectively

Program Requirement

Certificates: A Clerk Receptionist Certificate of Proficiency will be awarded upon successful completion of all required courses.

Special Program Note: Students should take enough keyboarding classes (OFTEC 101, 102, 103 and 104) to achieve a minimum typing speed for this certificate program--30 words per minute.  Students who can keyboard by touch  may be eligible to bypass this class and still receive credit through the college’s advanced standing process.  See a faculty advisor to discuss this option.

Additional Program Information

Educational Plan

Clerk/Receptionist-Customer Service Specialist

Certificate of Proficiency
32-36 credits 

Core Requirements – Clerk/Receptionist Certificate

No course description for: OFTEC101
No course description for: OFTEC102
No course description for: OFTEC103
No course description for: OFTEC104
No course description for: OFTEC105
No course description for: OFTEC108
No course description for: OFTEC100
No course description for: OFTEC109
No course description for: PSYC116
No course description for: OFTEC125
No course description for: OFTEC136
No course description for: OFTEC150
No course description for: OFTEC165


Effective Catalog Year 2017-2018, Revised March 21, 2017