Computer Support I - Certificate of Proficiency

Overview

Program Description

Coursework begins with an introduction to networking, client/server operating systems and computer hardware.  A steady progression follows to more advanced subject matter in these areas.

Information Technology Computer Support is designed for persons interested in working with end users in network environments. Duties may include software/hardware trouble shooting, installation, configuration and direct user support. This track helps to prepare the student for the A+, N+, Security+ and client MCSA certifications.

Career Opportunities 

Job opportunities can be found in both public and private sectors. Students who earn their AAS degree will be exposed to current tools and techniques for implementing solutions for customers in network environments. The continuing advancement of technology creates a demand for skilled technicians who can provide immediate support in these areas. Typical job titles include Network Administrator, Network Technician and Helpdesk Support/Desktop Technician.  See Information Technology » Information Technology Computer Support for more career and employment information.

Program Outcomes

At the completion of the Information Technology Computer Support Program, the successful student will be able to: 

  • Utilize applied skills with fundamental concepts to achieve design, planning, deployment and management goals where systems related technology and services are employed
  • Demonstrate clear and concise communication throughout the management hierarchy through the use of oral and written forms
  • Demonstrate an understanding of industry related mathematical concepts used to achieve results where configuration and troubleshooting of technical systems is required
  • Practice and apply appropriate legal standards and mandates reflecting the most current laws and regulations in regard to technical system support
  • Demonstrate the ability to participate in diverse team environments while engaged in technical projects

In addition, students who complete the program will demonstrate the following skills standards specific to information technology computer support:

  • Install, configure and maintain client hardware and software
  • Effectively troubleshoot hardware and software in “end user” environments
  • Maintain and monitor customer service at helpdesk tier level one

AAS Degree Requirements 

CERTIFICATE OPTIONS:  Computer Support I Certificate of Proficiency will be awarded upon successful completion of all required courses listed in the certificate section of this guide.

All students required to complete precollege Math or English coursework must complete HDEV 101: Enhancing Student Success (3 credits) within their first two quarters of attendance.

ATTENTION:  After completing initial enrollment counseling at South Puget Sound Community College it is important to contact a program advisor as soon as possible.  (See Advisors information)

Additional Program Information

Educational Plan

Computer Support I

Certificate of Proficiency
31 credits

BUS 140 Customer Service 5 Credits Search Schedule
Focuses on creating and maintaining positive customer relations. Emphasizes the importance of developing a service-oriented organization whose practices foster customer retention and loyalty. Develops skills in problem-solving, communication both oral and written, critical thinking and decision-making in order to identify and respond to customer needs. Prerequisite: Eligible for ENGL& 101.
CNA 100 Introduction to Networking 5 Credits Search Schedule
Introduces foundational concepts designed to prepare the student for more advanced networking concepts. Students will be introduced to terms and technologies commonly seen in a computer network. Prerequisite: Eligible for MATH 090 and ENGL 090.
CNA 112 PC Workstation Technical Support 5 Credits Search Schedule
Provides instruction on complete tear down and reassembly of PC Workstations including software configuration and troubleshooting of common hardware installation issues. Prerequisite: Eligible for MATH 090 and ENGL 090.
CNA 113 PC Operating Systems 3 Credits Search Schedule
Introduces PC operating systems with an emphasis on support user software, operating systems, basic networking concepts, troubleshooting, and diagnostics. Prerequsite: Eligible for MATH 090 and ENGL 090.
CNA 120 Command Line Interface 5 Credits Search Schedule
Introduces the use of the Windows command line and PowerShell interfaces to manage and manipulate Windows Operating systems. Prerequisite: Eligible for MATH 090 and ENGL 090.
CNA 121 Microsoft Workstation 5 Credits Search Schedule
A technical introduction to the Microsoft Windows Client operating system and Microsoft Client-Server networks. Includes Client installation, configuration, troubleshooting, creating user and group accounts, designing a user environment, sharing folders, securing access to network resources, and providing network services. Preparation for the Microsoft Certificate Exam. Students enrolling in this course should have familiarity with Microsoft Windows operating systems. Prerequisite: CNA 113 or instructor's permission.
CNA 125 IT Soft Skills 3 Credits Search Schedule
Emphasizes User Centered Design and introduces human behavior utilizing the DISC (Dominance, Influence, Steadiness, and Compliance) assessment model as it relates to the information technology environment. Prerequisite: None.

Effective Catalog Year 2017-2018, Revised March 21, 2017