Information Technology Computer Support

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Overview

Program Description

Coursework begins with an introduction to networking, client/server operating systems and computer hardware.  A steady progression follows to more advanced subject matter in these areas.

Information Technology Computer Support is designed for persons interested in working with end users in network environments. Duties may include software/hardware trouble shooting, installation, configuration and direct user support. This track helps to prepare the student for the A+, N+, Security+ and client MCSA certifications.

Career Opportunities

Job opportunities can be found in both public and private sectors. Students who earn their AAS degree will be exposed to current tools and techniques for implementing solutions for customers in network environments. The continuing advancement of technology creates a demand for skilled technicians who can provide immediate support in these areas. Typical job titles include Network Administrator, Network Technician and Helpdesk Support/Desktop Technician.  See Information Technology » Information Technology Computer Support for more career and employment information.

Program Outcomes

At the completion of the Information Technology Computer Support Program, the successful student will be able to: 

  • Utilize applied skills with fundamental concepts to achieve design, planning, deployment and management goals where systems related technology and services are employed
  • Demonstrate clear and concise communication throughout the management hierarchy through the use of oral and written forms
  • Demonstrate an understanding of industry related mathematical concepts used to achieve results where configuration and troubleshooting of technical systems is required
  • Practice and apply appropriate legal standards and mandates reflecting the most current laws and regulations in regard to technical system support
  • Demonstrate the ability to participate in diverse team environments while engaged in technical projects

In addition, students who complete the program will demonstrate the following skills standards specific to information technology computer support:

  • Install, configure and maintain client hardware and software
  • Effectively troubleshoot hardware and software in “end user” environments
  • Maintain and monitor customer service at helpdesk tier level one

Certificate Options

A Computer Support I Certificate of Proficiency will be awarded upon successful completion of all required courses listed in the certificate section of this guide.

Attention

After completing initial enrollment counseling at South Puget Sound Community College it is important to contact a program advisor as soon as possible.  (See Advisors information)

Additional Program Information

Educational Plan

Information Technology Computer Support

Associate in Applied Science Degree 
91-93 credits

1st Quarter Fall

No course description for: CNA100
No course description for: CNA112
No course description for: CNA113

2nd Quarter Winter

No course description for: CNA101
No course description for: CNA120
No course description for: CNA130

3rd Quarter Spring

No course description for: CNA121
No course description for: CNA122
No course description for: BUS140

4th Quarter Summer

No course description for: CNA125
No course description for: CNA150
​Choose from the General Education Requirements

5th Quarter Fall

No course description for: CNA210

6th Quarter Winter

No course description for: CNA221
CNA 290 Cooperative Work Experience/Internships 3 Credits

7th Quarter Spring

No course description for: CNA170
No course description for: CNA225
No course description for: CNA296

General Education Requirements

Communication:

No course description for: ENGL&101

Additional Communication:
Choose one of the following:
No course description for: ENGL&235
-OR-
No course description for: OFTEC260

Computation
No course description for: MATH101

Human Relations
Choose 3-5 credits


DIVERSITY REQUIREMENT: South Puget Sound Community College requires all new students as of summer 2005 seeking an Associate Degree to complete a “diversity” course which meets the college criteria for listing as a diversity course and has been approved for such listing by the college Instructional Council prior to the student enrolling in the class.

Effective Catalog Year 2017-2018, Revised March 21, 2017